Please feel free to send us a message anytime. Please be detailed with any questions or concerns you may have. We are always happy to help.
- All customer service questions are answered via email ONLY. **We will not fill requests for return phone calls.**
- All orders placed online for boots, or leather clothing are made-to-order items.
- Order timelines: All orders are made to order. Most orders take an estimated 3 to 4 months to turn around based on our workload, which may change. We do not offer rush services or guaranteed arrival dates.
- We do not provide information as to what may be in stock at a particular show on a specified date nor requests to have particular items at a show. You can expect us to have a wide range of styles and sizes for sale at any of our show locations. Even if you do not find the exact item you are wanting, we can, in the least, make sure you are properly fit for size based on your specific choice of item style and options and have an order placed to be made.
- Please allow 48 hours for a reply on weekdays. We are closed on the weekends & holidays and will not respond during those times.
- Please check your SPAM email folder if a response has not been received in the allotted time. Our email may have been routed there.
- If you have already contacted us through email, please do not send a message through this CONTACT US as it all goes to the same exact place.